During severe storms that cause electrical system damage, you may have damages or loss at your home or business.
DTE Electric has implemented service quality and reliability standards defined by the Michigan Public Service Commission (MPSC). These standards provide customers a $25 credit upon request, if our investigation of your request determines you have experienced:
If extraordinary circumstances have prevented DTE Electric from meeting these standards, the company may submit a waiver request to the MPSC for its consideration.
If you believe you may be eligible for a bill credit, you may submit this form.
We understand that storm-related damage to your property is inconvenient, upsetting and can pose a financial burden. When the damage is caused by an act of nature -- such as storm, wind or lightning -- DTE Energy is not legally responsible. Please check with your business, homeowner's or renter's insurance company to see if your losses are covered by your policy.
If you believe DTE Energy was involved in a negligent act that caused damage to your property, we urge you to call our Customer Service Line, 800.477.4747, to request a Damage Claim Affidavit. Complete and submit your claim following the instructions provided. Each claim is investigated and evaluated on a case-by-case basis. Submittal of a claim is not a guarantee of payment.
DTE Electric is responsible for repairs to the meter itself. We are also responsible for the service drop, which is the line either above ground or underground running from the utility pole to your home or commercial facility. You are responsible for all other equipment at the meter location, including the service entrance cable. Contact a licensed electrician to complete any repairs that are your responsibility.
DTE Electric installs and maintains your service line (1) and electric meter (6).
Installation and maintenance of the service bracket or hook (2), weather head (3), pipe riser (4), meter can (5) and service entrance cable (7) are the customer's responsibility.
A licensed electrician should install and maintain this equipment.
If your service line (1) or electric meter (6) is damaged, please call 800.477.4747.
When Mother Nature strikes with full fury, you may be left with damaged property and a tangle of tree limbs and downed wires. In a severe storm emergency, we must work very quickly to restore power to thousands of homes and businesses. Broken and uprooted trees are cut so we can reach the area to make repairs.
Brush and wood are left at your property so that we can proceed with other restoration work. Your community's Department of Public Works, your private trash collector or a professional tree-removal service can advise you on disposing of brush and other debris.
Please wait until power line repairs are completed before you begin your storm cleanup. Energized power lines may be hidden in the brush. If you see a downed power line, call us immediately at 800.477.4747.
Trees are surprisingly hardy. With proper pruning and care, they can often recover from severe storm damage. Here's what you can do to help a tree recover: